Frequently Asked Questions

Q1:
How long will it take to receive my order & is it free shipping?

- Your order will be packed and shipped in 24 business hours, and it usually takes about 2 to 5 business days to be delivered anywhere across Lebanon.
- We offer Free Delivery on all orders.

Q2:
What forms of payment do you accept?

- We accept cash on delivery in Lebanon.
- We also accept bank cards from Visa and Mastercard.

Q3:
Can I track my order's status?

- Absolutely, once your order is shipped, you'll receive an email or SMS notification in 1-3 days. This email or SMS will include your tracking number and a link to track your order's journey.

Q4:
What are the shipping costs?

- The shipping is Free.

Q5:
Do you offer any warranties on your products?

- Yes, we offer a 1-Year platinum warranty on our products. This means that if any defects or issues arise with the product within the first year of ownership, we will replace it at no cost.

Q6:
How do I return or exchange an item?

- We offer return up to 14 days after receiving your order. But please refer to our Return & Refund policy for further information.
For return orders please contact us Here.

Q7:
I haven't received any emails after my purchase, what should I do?

- If you haven't received any emails 2-3 days after your purchase, please check your spam folder, If there is no email in your spam, contact us at support@gotechlb.com - maybe there is an email typo during checkout.

Q8:
What's the currency used at checkout?

- Your payment will be processed in United States Dollar at checkout and after you complete your order.

Q9:
What are your customer support hours?

- We're here for you 24/7! Our dedicated teams are spread across the globe to ensure you receive support in 24 hours or less!

Q10:
How do I track my order?

- You can track your order by clicking on the link that was sent to you via Email or SMS, and you will be redirected to the tracking page to check your order status.